About the project
BCS needed a process to streamline the customer to designer interactions.
Challenge:
Build a tool to help simplify interactions between the company's designers and clients while working within their existing UI and design.
Solution:
I created a new customer and employee login portal and free quote question wizard to aid both prospective customers and employees. Testing showed that the most value would be in developing an employee portal, which wasn’t even part of the original design!
My Role
- User research & Analysis
- Competitor comparison
- Persona creation
- MVP definition
- Wireframes
- UI design and Prototyping
- Usability testing